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Shipping & Returns

Shipping Information.

Items ordered between 29th August 2019 and 23rd September 2019 may be sent via Direct Delivery. Please See our Direct Delivery page HERE!

Items ordered are shipped in the shortest practical timescale via the most cost effective and expedient manner to ensure that you receive your goods as soon as is reasonably possible.
UK orders are generally shipped y royal Mail 1st class postage, larger items are sent using the most effective courier resource available – this may include Parcelforce, UPS, TNT, DHL or other courier services.
Direct Delivery items are shipped directly form our International warehouse and will generally be delivered by Royal Mail or Parcel Force.
Should an item not be delivered, unfortunately we will have to wait according to the timescale prescribed by the delivery company until the item can be defined as lost before we can process a replacement. Should you not be prepared to wait we can, at your request process a second order which will be chargeable. Should the first order subsequently turn up it will need to be returned to us at our address or any address identified to you by us. Should the 1st item not arrive then the value of your order will be claimed against the delivery company and your 1st order costs will be refunded in full.
Damaged items will be replaced on production of suitable photographic evidence. Damage needs to affect the product and not just the packaging and Skyartec will at its option replace the component damaged if suitable for component replacement or the complete item. In any case, the damaged component will need to be returned to Skyartec. Cost for returns will be covered by Skyartec and all returns, methods and costs must be approved in advance.
International Orders.
Due to the varied costs and size of orders it is impossible to accurately calculate cost information for international shipping. Therefore all orders for international delivery will be assessed for delivery costs and these costs will be advised to you before the order is shipped. Once any additional shipping has been paid your order will be shipped by the most expedient method at a reasonable cost. Estimated delivery times can be advised on request.
Additional payment can be made via the following methods:
PayPal payment to our PayPal account please contact us for details.
Payment via PayPal invoice
Placement of an additional order on our site, using the Additional Shipping item to place your order.
Faulty Items.
All items are checked and tested by Skyartec or the Manufacturerr before being shipped. In the unlikely event that your order should arrive and you feel it to be faulty please contact us. Sometimes a simple explanation can resolve many issues. Should an item be found to be faulty at the time of delivery then it will be replaced at our cost including shipping. The faulty item will need to be returned to us for warranty replacement and once tested and confirmed the cost of the return shipping will be refunded on the original order value. Should a returned item be found not to be faulty then the customer will be expected to pay for the replacement item and all shipping costs.
Due to the nature of many of our products their failure in use can often be as a result of outside influences. Although designed to be used in an aeromodelling environment many of the items live a harsh life under high stresses of heat and physical force and therefore this should be taken into account when considering an in service item failure.
If you have any further questions please do not hesitate to contact us.