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Ordering

Ordering from Skyartec is completely safe.

All of your important Credit card data is secured by SSL technology and is processed directly by our clearing system. Details of this transaction your credit or debit card details are never seen by us, never processed by and therefore the data remains completely within the secure banking system.

Your order will then be processed by us from our UK Warehouse location, with shipping for non DD itemstaking place using UK Couriers and postal services. Where possible we will provide you with Tracking information for this service. In order to keep costs down for you our customers, we use the most cost effective shipping method available.

Payment is processed by our card payment processing partner PAYPAL. This provides you with a level of protection that is seldom provided by other retailers. You do NOT need a PAYPAL account to use this service, simply place your order, and when you get to the payment section, enter your card details on the left hand side of the screen. You can use MAstercard, Visa, Maestro, American Express and a range of other cards for this process.

This transaction is all handled securely using Extended Verification (EV) Secure Socket Layer (SSL) technology, this is the very same technology used by all online processing systems and is completely secure We are never in reciept of your credit card details in any way shape or form and they remain with the processing bank which is 100% PCI compliant.

International currencies are indicative only, the exact amount may change as it is processed by international banks. Why is this? it is the same as when on Holiday, you work out the rate according to your Foreign Exchange System, you buy something on your credit card in that currency, when your bank statement comes in, it shows that you may have paid a little more or quite possibly a little less. This is all dependant on the processing rate that will be charged at the time.

Occasionally where there is a very high demand for our products your order may be shipped direct from the factory. This is the most expedient method available, however all orders, processing and warranty / returns would be handled from our UK warehouse, not China, not USA, Not Hong Kong, and not Germany.

Notes regarding the Heartbleed Bug:
As our site does not hold any credit or debit card details we are not affected by the Heartbleed Bug. Our card processor Paypal has not been affected by the Heartbleed Bug and therefore you can continue to shope safely and securely on our site and use our card processor Paypal.